bat jali's Privacy Policy

1. Introduction and Scope of Policy

bat jali (referred to hereinafter as "we", "our", or "the platform") places the highest importance on protecting the privacy of its users' personal information. This privacy policy applies to the bat jali website, mobile application, and all services connected to them.

This policy explains what types of information we collect about you, how that information is processed, where it is stored, and what rights you have over your information. By creating an account on bat jali or using its services, you will be considered to have agreed to the terms of this privacy policy.

2. What Information We Collect

2.1 Registration and Account Information

When you create an account on bat jali, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Username and password

2.2 Financial Transaction Information

To process financial transactions, we collect deposit and withdrawal amounts, transaction times and dates, and mobile banking information (bKash, Nagad, Rocket, Upay). However, your mobile banking PIN or full account password is never collected or stored.

2.3 Usage Information

Technical information about how you use our platform is collected automatically, such as IP address, browser type, device model, operating system, time of access and session duration, and click patterns.

2.4 Cookies and Tracking Technologies

bat jali uses cookies, pixel tags, and similar technologies. This information helps improve website functionality, remember your preferences, and ensure your security. You can control cookies by changing your browser settings, though this may limit some services.

3. Purpose of Information Use

bat jali uses the information collected about you for the following purposes:

3.1 Providing and Operating Services

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Ensuring customer support services
• Resolving technical issues

3.2 Security and Fraud Prevention

We analyse your information to ensure your account's security and to detect unauthorised access, fraud, or suspicious activity. All data transfers are secured using SSL encryption technology.

3.3 Fulfilling Legal Obligations

Your information may be used to comply with applicable laws and regulations, in particular Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements.

3.4 Communication and Promotion

We may use your email or mobile number to share important notifications related to your account, relevant offers, and updates. You can opt out of promotional communications at any time.

4. Sharing and Disclosure of Information

bat jali never sells your personal information to third parties. However, information may be shared to a limited extent in the following circumstances:

4.1 Service Provider Partners

Payment processors, identity verification agencies, and technical service providers may receive only the amount of information necessary for their designated tasks. Strict confidentiality agreements are maintained with these partners and they may not use your information for any additional purpose.

4.2 Legal Requirements

Your information may be disclosed to the extent required to comply with a valid court order, a request from a government authority, or applicable law.

4.3 Business Transfers

If a business merger, acquisition, or asset transfer takes place, user information may form part of that process. In such cases, the terms of this privacy policy will remain binding on the new party.

5. Storage and Protection of Information

Your personal information is stored on secure servers and kept protected using industry-standard encryption technology. bat jali takes the following measures to protect data:

• SSL/TLS encryption for all data transfers
• Two-factor verification (OTP) for sensitive information
• Regular security audits and risk assessments
• Strict internal controls on data access
• Firewalls and intrusion detection systems

5.1 Data Retention Period

We may retain your information for as long as your account is active and for as long as legally required after the account is closed. Financial transaction records are generally retained for an extended period as required by regulatory obligations.

6. Your Rights and Controls

You have the following rights over your personal information:

6.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of that information. Contact our support team to make this request.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. You can update some information directly from your account settings.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, information that is necessary to fulfil legal or contractual obligations may not be deletable before that period ends.

6.4 Right to Object to Processing

You may object at any time to your information being used for direct marketing purposes. After you raise such an objection, we will stop using your information for that specific purpose.

7. Protection of Minors' Information

bat jali is an adults-only platform and only those aged 21 or above may create an account. We do not knowingly collect personal information from any minor.

If we are informed that a minor has opened an account, that account will be closed immediately and the associated information will be securely deleted.

8. Third-Party Links and Services

The bat jali platform may include links to certain third-party services (such as game studios or payment gateways). These third parties have their own privacy policies, and bat jali is not responsible for how they collect or use information.

We recommend that you read the privacy policy of any third-party service before using it.

9. Changes and Updates to the Policy

bat jali may update this privacy policy from time to time. If any significant changes are made, we will send a notification to your registered email address and publish an on-site notice on the platform. Continued use of the platform after changes will be considered as your agreement to the updated policy.

To learn more about our services and platform, read our About Us page — it covers bat jali's goals and how it operates in detail.

10. Legal Jurisdiction and Applicable Law

This privacy policy is drawn up in accordance with the data protection regulations and relevant legal framework in force in Bangladesh. Any dispute relating to this policy falls under the jurisdiction of the appropriate courts of Bangladesh.

If you have questions about the protection of personal information, your rights, or any aspect of this policy, you can visit our FAQ section for general enquiries — answers to common questions are provided there.